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Return Merchandise Authorization Procedure

  • Issue an RMA request by agreeing to the terms and conditions as it is required for the return of all items iTech Devices irrespective of the reason for return.

  • Product shall be returned in their original condition including all accessories, manuals, software, and warranties contained in the original packaging.

  • Once you receive the RMA number, the product needs to be re-packaged properly and preferably in the original outer box. A re-stocking fee of 25% may be charged if the original box is found to be damaged or marked.

  • Anything written on the original packaging except for the RMA number which should be clearly noticeable on the outer box; otherwise the package cannot be accepted. will not be accepted.

  • Make sure the complete address is clearly revealed on the outside of the package by using label or chit, not affecting the condition of the box.

  • After your returned package has been received, it will be tested by us and then we return you the replacement item within 10 days of receipt of the faulty item.

  • Please note that any package received without RMA number or improper packaging will be returned back to the customer at their own expense.